The Ambition
The University of Worcester set out to transform a fragmented digital environment into a single, unified experience, one that would serve every student and member of staff from first enquiry through to graduation. Rather than replacing core systems, the goal was to connect them: creating a personalised, mobile-first hub that could simplify access, reduce digital noise, and scale as the university’s needs evolved.
The Challenge
Students and staff were navigating a disconnected landscape. Siloed systems, authentication barriers, particularly for international students arriving before credentials were issued — and a lack of personalisation meant engagement was low and key processes were harder than they needed to be. Communications were fragmented, the intranet was difficult to use, and there was no single place that brought it all together.
The Solution
Over two to three years, Worcester evolved myday from a basic dashboard into a role-based, personalised engagement platform — tailored by year of study, campus location, and user group. A dedicated applicant portal created a seamless onboarding journey, while open dashboards removed MFA barriers for international students arriving before their credentials were ready. The results speak for themselves: more than 7,000 app downloads, ID photo completion rates climbing from around 100 to 95% pre-arrival, and myday established as the primary digital hub across the institution.
Download the University of Worcester success story to see how a user-centric approach to digital transformation created a scalable, personalised platform — without replacing a single core system.
