PebblePad, the Learning Journey Platform, is pleased to announce the creation of a new executive role, the Chief Customer Officer (CCO). Alison Poot, formerly Senior Director of Global Customer Success, has been promoted to this pivotal role, effective immediately. This key executive role bolsters the company’s commitment to customer success and innovation on a global scale.
The establishment of the Chief Customer Officer position underscores PebblePad’s dedication to driving customer-centric strategies that enhance user engagement and satisfaction. As CCO, Alison will be responsible for overseeing customer relationships, ensuring integration of customer feedback into PebblePad’s business strategy and product development. Alison will continue to focus on aligning all customer success management, customer support and learning services teams to deliver a holistic and exceptional customer experience.
Alison, who excelled in her role as Senior Director of Customer Success, has been with PebblePad for over a decade, contributing significantly to the company’s growth and customer satisfaction. Her expertise in strategic planning and customer relationship management makes her an ideal fit for this new role.
“Alison’s leadership has been instrumental in developing our customer-centric culture, which has consistently resulted in high client retention rates and satisfaction. Her promotion to Chief Customer Officer is not only a recognition of her hard work and dedication but also an essential step forward for our company,” said Shane Sutherland, CEO of PebblePad.
Alison expressed her enthusiasm about her new role, stating, “I am thrilled to take on the role of Chief Customer Officer at PebblePad. This new position is a testament to our commitment to our customers and our desire to place them at the heart of everything we do. I look forward to leading our efforts to engage more deeply with our users and deliver solutions that not only meet but exceed their expectations.”
Under Alison’s leadership, PebblePad is poised to enhance its customer strategies, reinforcing the company’s global position as a frontrunner in the educational technology sector.
