Privacy Policy
Pebble Learning LTD (We) are committed to protecting and respecting your privacy.
This policy (together with our terms of use https://pebblepad.com/terms-conditions/ and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If there is any conflict between this privacy policy and any other document in relation to the handling of your personal data, the provisions of this privacy policy will prevail.
Please read the following carefully to understand how we treat your personal data.
For the purpose of data protection law, the controller is Pebble Learning LTD of E-Innovation Centre, Shifnal Road, Priorslee, Telford, Shropshire, TF2 9FT. However, please note that, where your account for our services has been provided by a university or other institution, they will be the controller and we will be a processor. In such case, please refer to the privacy policy of the relevant institution to find out how your personal data is treated.
This privacy policy is in relation to the website www.pebblepad.com. To view our Product Privacy Policy for the platform, please do so here. – Privacy Policy Product
You can contact us at datasecurity@pebblepad.co.uk.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us.
You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you, search for a product, participate in discussion boards or other social media functions on our website, enter a competition or engage with a promotion or survey and when you report a problem with our website. The information you give us may include
- Name
- Email address
- Job Title
- Company Name
- Country
- IP address
- Any other information you provide to us
Where you are paying for an account payment and billing information will be processed by a third-party provider such as PayPal or Eventbrite. We do not have access to nor store this information.
- Information we collect about you.
With regard to each of your visits to our website we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- We use HubSpot as our Customer Relationship Management (CRM) system. HubSpot processes personal data on our behalf and is committed to complying with applicable data protection laws. For more information on HubSpot’s privacy practices, please visit their Privacy Policy.
- Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
- As a user of our service you will have the option to link your account to a third-party drive such as those provided by Apple, Google and Microsoft. If you do this we will pull information from that drive into our software to make it available to you but it will not be amended or stored in our software. You can disable this link at any time.
Cookies
Our website uses cookies to distinguish you from other users of our website which helps us to personalise your browsing experience. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Uses made of the information
We use information held about you in the following ways:
Information you give to us through our website. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
Information you give to us through our website. We will use this information:
- Provide you with information about our products and services
- Send you marketing communications that you have consented to receive
- Improve our website and services
- Comply with legal obligations
- Sales may reach out based on ‘legitimate interest’.
Information we collect about you through our website. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
Information we collect about you through our website. We will use this informationto make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
- We may use marketing lists to contact people who we think may be interested in our services. We will ensure that these lists and their use are compliant with data protection law.
Marketing Communications
We will only send you marketing communications if you have given us your explicit consent when filling in a form. There is an optional tick box on all forms to opt in to receive marketing communications. You can opt-out of receiving these communications at any time by clicking the “unsubscribe” or “manage preferences” link in any email or by contacting us directly at marketing@pebblepad.com. You can also view and change your email preferences at anytime using this link.
If you do not opt it to receive marketing communications, the only emails you will receive is those with the content you requested by form. This includes: on demand webinars, case studies, guides and signing up to an event including webinars. This subscription is ‘Content Requests’. You can opt-out of receiving these communications at any time by clicking the “unsubscribe” or “manage preferences” link in any email or by contacting us directly at marketing@pebblepad.com. You can also view and change your email preferences at anytime using this link. Please bear in mind, when downloading content in future, if unsubscribed you will not receive the automated email with the content you requested on.
Disclosure of your information
We will not share your personal data with third parties for marketing purposes without your explicit consent. We may share your information with:
- Service providers who help us operate our website and services
- Legal authorities if required by law
- any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
- Business partners, suppliers and sub-contractors (such as, for example, companies who host our website and/or software) for the performance of any contract we enter into with them or you. As these third parties change from time to time, we cannot list them here but further details about them are available on request.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
- The institution that provides your account for you provided we are required to do so under our contract with such institution.
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Pebble Learning LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
All data entered into the marketing website is stored in the USA. Your data may also be processed by staff operating outside the region who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your request, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
How long we store your data for
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfill our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.
Your rights
You have the following rights in relation to your personal data:
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data
- Object to the processing of your data for marketing purposes
- Withdraw your consent at any time
Right to revoke consent
If we process personal data on the basis of your consent, you have the legal right to revoke such consent at any time. We will then cease the relevant processing activity going forward.
Right of access to your information
If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data. We will ask you to identify yourself. Once you have identified yourself, we will provide the requested personal data as soon as reasonably possible however, we will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.
Right to rectification and erasure of data, and restriction of processing
If you believe that our processing of your personal data is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity.
Right to data portability
You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format.
Right to object
You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data. Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes or to profiling.
You can also exercise your rights at any time by contacting us at datasecurity@pebblepad.co.uk.
Links to other sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Removal of your data
You can ask us to provide details of and to remove all data we hold about you by emailing marketing@pebblepad.com.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where we choose to do so, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This policy was last update 28th February 2025.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to datasecurity@pebblepad.co.uk.
