Services

Platform Services

Reach your goals with our dedicated customer success, onboarding, learning design, training and support teams.

Learning Design

PebblePad helps institutions create tailored workflows and resources that support meaningful learning, assessment and curriculum delivery. Whether you're starting out or refining existing approaches, our in-house specialists – drawing on their academic, clinical and learning technology backgrounds – guide you through every step, with packages to suit your needs, including:

Design & build package

Full end-to-end support from initial design through to final build and implementation.

Design package

Collaborative workshops to define objectives, explore custom workflows and shape a final design brief.

Build package

Expert-led development of your PebblePad resources, with iterative feedback and final handover.

Strategic alignment

Workflows built to support placements, work-based assessments, professional frameworks and insight gen.

Customer Success

PebblePad’s Customer Success Managers (CSMs) are your strategic partners, working closely with you to ensure long-term value and alignment with your institutional goals. From implementation to ongoing adoption, your CSM helps you get the most from PebblePad through proactive, personalised support, including:

Strategic planning

Co-creating success plans and facilitating business reviews to track progress and impact.

Collaborative partnership

Working across PebblePad teams to ensure your needs are understood and met.

Expert guidance

Offering advice on workflow design, resource development and platform optimisation.

Community connection

Supporting your involvement in events, product activities and sharing your success stories.

Support

PebblePad offers responsive, role-specific help to ensure everything runs smoothly. This multi-layered approach ensures you get the right help, at the right time with a range of specialist PebblePad services and support tailored to the needs and size of your institution, including:

Local support teams

Your institution’s primary contact point for resolving issues and guiding users across roles.

PebblePad Helpdesk

Expert assistance for local teams, ensuring fast resolution and secure handling of queries.

Role-based Help Hub

Tailored guidance for learners, assessors, externals, resource builders, workspace managers and platform admins.

Support for success

Articles, guides and best practice resources for implementation, onboarding and long-term adoption.

Onboarding

PebblePad makes getting started simple and strategic, with onboarding tailored to your institution’s goals and scale. Our expert team are on hand to guide you through every step, drawing on years of experience in higher education. Whether you're launching or expanding PebblePad, we provide the structure and support for success, including:

Flexible packages

Choose from Standard, Enterprise or Growth options to suit your institution’s size, scope and implementation needs.

Structured journey

Five-stage framework covering project planning, technical setup, training, design support and community integration.

Expert-led training

From platform orientation and admin training to strategic design and build recommendations.

Ongoing support

Including Help Desk setup, webinars and entry into our vibrant user groups and networks.

Community

PebblePad helps bring its user community together through a range of opportunities that spark collaboration, innovation and shared learning across institutions and disciplines. You gain practical insights, build connections and enhance everyday teaching and learning through a host of events and groups, including:

PebbleBash/MiniBash

Expert-led conferences focused on shared learning, networking and product updates.

PebblePad User Groups (PUGs)

Regional meetups to explore best practices and strategies while making connections.

Special Interest Groups (SIGs)

Discipline-specific sessions for deep dives into common interests, challenges and solutions.

Product Showcases/Beta Testing

Quarterly previews with Q&A, plus become a beta tester to shape future PebblePad features.

Training

PebblePad believes in empowering our users through structured, flexible training designed to build confidence and capability. Whether you’re just starting out or looking to deepen your expertise, the PebblePad Academy offers tailored pathways to support every stage of your learning journey, including:

Essentials course

Blended training covering platform fundamentals through seminars and hands-on activities to build capability.

Capability Framework

Self-paced modules for advanced users, with assessment and certification to evidence proficiency.

Self-Serve Training

Free, on-demand modules tailored to roles, featuring interactive workbooks and Help Hub links.

Digital credentials

Earn Credly badges for completing essentials training and capability modules to promote your skills.