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Platform Services

Reach your goals with our dedicated customer success, onboarding, learning design, training and support teams. 

Onboarding

PebblePad makes getting started simple and strategic, with onboarding tailored to your institution’s goals and scale. Our expert team are on hand to guide you through every step, drawing on years of experience in higher education. Whether you're launching or expanding PebblePad, we provide the structure and support for success, including:

Flexible packages

Choose from Standard, Enterprise or Growth options to suit your institution’s size, scope and implementation needs.

Structured journey

Five-stage framework covering project planning, technical setup, training, design support and community integration.

Expert-led training

From platform orientation and admin training to strategic design and build recommendations.

Ongoing support

Including Help Desk setup, webinars and entry into our vibrant user groups and networks.

Training

PebblePad believes in empowering our users through structured, flexible training designed to build confidence and capability. Whether you’re just starting out or looking to deepen your expertise, the PebblePad Academy offers tailored pathways to support every stage of your learning journey, including:

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Essentials course

Blended training covering platform fundamentals through seminars and hands-on activities to build capability.

Capability Framework

Self-paced modules for advanced users, with assessment and certification to evidence proficiency.

Self-Serve Training

Free, on-demand modules tailored to roles, featuring interactive workbooks and Help Hub links.

Digital credentials

Earn Credly badges for completing essentials training and capability modules to promote your skills.

Learning Design

PebblePad helps institutions create tailored workflows and resources that support meaningful learning, assessment and curriculum delivery. Whether you're starting out or refining existing approaches, our in-house specialists – drawing on their academic, clinical and learning technology backgrounds – guide you through every step, with packages to suit your needs, including:

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Design & build package

Full end-to-end support from initial design through to final build and implementation.

Design package

Collaborative workshops to define objectives, explore custom workflows and shape a final design brief.

Build package

Expert-led development of your PebblePad resources, with iterative feedback and final handover.

Strategic alignment

Workflows built to support placements, work-based assessments, professional frameworks and insight gen.

Customer Success

PebblePad’s Customer Success Managers (CSMs) are your strategic partners, working closely with you to ensure long-term value and alignment with your institutional goals. From implementation to ongoing adoption, your CSM helps you get the most from PebblePad through proactive, personalised support, including:

Strategic planning

Co-creating success plans and facilitating business reviews to track progress and impact.

Collaborative partnership

Working across PebblePad teams to ensure your needs are understood and met.

Expert guidance

Offering advice on workflow design, resource development and platform optimisation.

Community connection

Supporting your involvement in events, product activities and sharing your success stories.

Support

PebblePad offers responsive, role-specific help to ensure everything runs smoothly. This multi-layered approach ensures you get the right help, at the right time with a range of specialist PebblePad services and support tailored to the needs and size of your institution, including:

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Local support teams

Your institution’s primary contact point for resolving issues and guiding users across roles.

PebblePad Helpdesk

Expert assistance for local teams, ensuring fast resolution and secure handling of queries.

Role-based Help Hub

Tailored guidance for learners, assessors, externals, resource builders, workspace managers and platform admins.

Support for success

Articles, guides and best practice resources for implementation, onboarding and long-term adoption.

Community

PebblePad helps bring its user community together through a range of opportunities that spark collaboration, innovation and shared learning across institutions and disciplines. You gain practical insights, build connections and enhance everyday teaching and learning through a host of events and groups, including:

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PebbleBash/MiniBash

Expert-led conferences focused on shared learning, networking and product updates.

PebblePad User Groups (PUGs)

Regional meetups to explore best practices and strategies while making connections.

Special Interest Groups (SIGs)

Discipline-specific sessions for deep dives into common interests, challenges and solutions.

Product Showcases/Beta Testing

Quarterly previews with Q&A, plus become a beta tester to shape future PebblePad features.

More about the PebblePad Platform

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Data Security

Mission Possible: The DNA of a bespoke professional development program

Talk description: The diversity of students in higher education dictates that there cannot (and should not) be a single ‘silver bullet’ approach to address the complex challenge of career readiness learning. However, the reality of modern university structures is that delivering bespoke experiences for each student is a challenge in and of itself.  And yet, all things are possible with creative use of PebblePad to streamline delivery (for the university) and make it highly personalised (for the student). 

Bio: Gayle Brent is a Learning and Teaching Consultant (Employability) at Griffith University, Queensland, Australia. Gaye’s specialist area of interest is developing and implementing strategies to enhance staff and student understanding of employability in both curricular and extra-curricular contexts. She completed a Master of Education and Professional Studies Research to explore the potential barriers and challenges to embedding employability-based learning in higher education curriculum and is currently completing a Doctor of Philosophy exploring the impact of an extra-curricular employability program on the individual student experience.

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Gaining CPD with PebblePad

PebbleBash 2024, a biennial international PebblePad conference, to be held in Edinburgh, Scotland, in June 2024.  PebbleBash brings together PebblePad practitioners from around the globe to share practice and discuss the opportunities and challenges that the use of a learning and teaching platform like PebblePad presents.

As many of PebblePad’s customers are undertaking initiatives to reshape the curriculum, PebbleBash provides an opportunity to exchange insights, best practice and renew ideas for creating exceptional learning experiences, aligned with evolving student needs.

Attendees will benefit from the opportunity to:

  • Learn about methods from expert practitioners who have overcome similar challenges
  • Learn how PebblePad is being used to help education institutions tackle some of the key themes in the HE sector: Authentic assessment and feedback, Flexible learning design, Belonging, wellbeing and success, Employable and future-ready and Professional identity and capability
  • Learn about strategies for implementing PebblePad at scale, resources and processes for training and support, reporting and learning analytics, integrations and administration.
  • Network within the community and meet and speak with the PebblePad leadership, implementation and development teams.

Education is an Experience That Should Be Designed

Talk description: We have any number of problems and opportunities as universities, and universities must adapt to help students from diverse backgrounds develop the knowledge and skills they need to thrive and make a positive impact in the world. Key to those adaptations is understanding that we provide students with an experience. We ought to design them with intention and purpose. This talk with take up this argument and ground it within a large educational transformation project at the University of Leeds.

Bio: Jeff Grabill is Deputy Vice Chancellor for Student Education at the University of Leeds. Prior to joining the University of Leeds, Grabill was at Michigan State University (MSU) in the United States for nearly 20 years. He served Michigan State University as the Associate Provost for Teaching, Learning, and Technology. In that role, he was responsible for facilitating innovation in learning and educator professional development via his role as Director of the Hub for Innovation in Learning and Technology. Grabill’s research focuses on how digital writing is associated with citizenship and learning. That work has been located in community contexts, in museums, and in classrooms at both the K-12 and university levels. Grabill is also a co-founder of Drawbridge, an educational technology company.

Curriculum Transformation at the University of Edinburgh: co-creation and the relationship between local innovation and institutional change

Talk description: I will use the themes of reflection and experiential learning, skills development and assessment (including programme level assessment and changes in assessment practice) to explore this process in more detail. This includes the link between disciplinary and institutional curriculum reform, learning from local innovations and changes, and using this to inform University level changes and support.

Bio: My current position is leading the University wide Curriculum Transformation Project. This is a major and long term initiative for the University considering all areas of the University’s undergraduate and taught postgraduate curriculum. Prior to this Jon set up and led the Institute for Academic Development (IAD) at the University of Edinburgh. The IAD provides University level support for teaching, learning and researcher development, including direct support for students and staff, and support for enhancement and innovation in curriculum development, the student and researcher experience. Jon has a PhD in petroleum geology.

Dr Melissa Highton. Assistant Principal, University of Edinburgh

Talk description: A journey through the stories told by wicca data. How a neglected research data set was used by students to overturn historic injustice and shed new light on the lives of women in Scotland.

Bio: Melissa has worked for many years in higher education at some of the UK’s finest and most ancient institutions. In each place she enjoys discovering the hidden histories and less heard voices which can be surfaced in new ways using the most up to date and open technologies. She is a champion of playful and curious approaches to engagement with audiences on campus and online, and is an invited speaker at events about dangerous women.

Disclaimers

The event agenda is correct at the time of publishing. As with all events, we may need to alter or modify aspects of the agenda.

While we take every precaution to ensure the safety and security of our events, Pebble Learning Ltd recommends you review insurance policies to ensure adequate coverage, especially in the realm of business travel.

We will be recording (audio/video) the presentations during the event. A conference photographer will also be capturing moments for our highlights reel. The video and photography will be used to share insights and market PebbleBash to the wider HE community. We do not give automatic refunds, please see the cancellation policy in the FAQs.

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